Support

CubeSolver AI · Last updated 2026-05-01

Welcome to CubeSolver AI support. This page collects the most common questions, troubleshooting tips, and how to reach us if you need further help.

1. Contact Us

For technical issues, refund or billing questions, or product feedback, email [email protected]. We typically reply within 2 business days.

To help us resolve your issue faster, please include the following:

Your device model (for example, iPhone 15 Pro)
iOS version (Settings → General → About → Software Version)
App version (open CubeSolver AI → Settings → Version)
A short description of the problem and, if possible, a screenshot or screen recording

2. Subscription Help

2.1 Manage or cancel your subscription

Subscriptions are billed and managed through your Apple ID. CubeSolver AI cannot cancel a subscription on your behalf. Step-by-step instructions are provided in the Terms of Service cancellation guide.

2.2 Restore a previous purchase

If you have previously subscribed but the App does not recognize your premium status (for example, after reinstalling the App or switching devices):

Open CubeSolver AI and go to the premium / subscription page.
Tap Restore Purchase.
Make sure you are signed in to the same Apple ID that was used to make the original purchase.

2.3 Refunds

All purchases are processed by Apple. Refund requests must be submitted to Apple at reportaproblem.apple.com. We do not have access to refund processing.

2.4 Free trial questions

The Weekly plan includes a 3-day free trial for first-time subscribers. To avoid being charged, turn off auto-renewal at least 24 hours before the trial ends. The Yearly plan does not include a free trial.

3. Scanning & Solving Tips

3.1 Camera does not detect colors correctly

Use even, indirect lighting; avoid direct sunlight or strong shadows.
Hold the cube so each face fully fills the on-screen frame.
Wipe the stickers if they are dusty or have fingerprints.
Try a contrasting background (a plain wall or table works better than a patterned surface).

3.2 The solving steps look wrong

One mis-detected sticker can cascade into an incorrect solve. The simplest fix is to scan the cube again.
Verify your cube uses the standard color scheme: white opposite yellow, red opposite orange, blue opposite green.
Make sure you scan all six faces in the order shown by the App.

3.3 Camera permission was denied

Open the iOS Settings app, scroll to CubeSolver AI, and enable Camera access. Re-launch the App after changing the permission.

4. Account & Data

CubeSolver AI does not require an account. Your premium subscription is tied to your Apple ID and the device identifier shown in the App. To request data access or deletion, email [email protected] with that device identifier so we can locate your records.